Care and Support Services
Live Life Without Limits
At Action Deafness Cymru, we provide 24/7 specialist and personalised Care and Support services for Deaf, DeafBlind, Hard of Hearing and people with sight loss across Wales. We also support individuals with complex needs and offer extra care for older Deaf people. Our goal is to empower you to live independently and confidently, improving your quality of life by fostering equal opportunities, both at home and in the community.
Whether you require constant ongoing support, just a few hours each day or weekly, or specific 1:1 support via direct payment or social service referral, our dedicated team is here to provide the tailored assistance you need. We offer a free needs assessment upon referral.
Dave's Story
My local Deaf charity was having problems providing care services to my wife. Action Deafness stepped in to support the charity and brought a completely new way of working.
Our Commitment to Quality
Action Deafness is committed to providing the highest quality care and support.
We are a registered domiciliary and supported living care provider with both the Care Quality Commission (CQC) in England and the Care Inspectorate Wales (CIW). This means our practices and standards are regularly inspected to ensure we meet national requirements and provide safe, effective, caring, responsive, and well-led services.
Our Expert Team
Support is delivered by our expert team of Specialist Support Workers (SSWs). Many are Deaf and fluent in British Sign Language (BSL). Our SSWs are dedicated to helping service users maintain and improve their independence in the community.
Their deep understanding of Deaf culture and diverse communication methods ensures seamless support, enabling clients to access local communities, facilities, services, essential information, and opportunities, and ultimately lead enriched lives. Our truly valued team members are carefully selected, trained, and supported to provide the highest quality person-centred care.
Communicator Guides
Some of our team are also skilled in hands-on signing, and the Deafblind manual alphabet. This range of communication methods ensures seamless communication, eliminating communication barriers and empowering clients to take control of their own lives, by providing truly tailored support to meet specific needs.
Service Areas
We provide support across various regions:
Cymru | Wales
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Mid-Wales: Powys
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South Wales: South, Gwent, Cardiff and Vale, Cwm Taff Morgannwg (NHS), West Glamorgan, West Wales
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West Wales: Carmarthenshire, Pembrokeshire
England
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North: Durham, Hartlepool
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East Midlands: Derbyshire, Leicestershire and Rutland, Northants, Nottinghamshire
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West Midlands: Birmingham, Herefordshire, Staffordshire, Shropshire, Warwickshire, Worcestershire
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South Region: Bedfordshire, Buckinghamshire, Hertfordshire, Oxfordshire
Would you like support in your area? Please complete the referral form or contact us.
Make a Referral
Discover how our Care and Support Services can make a difference for you or someone you care about.
We can provide a free needs assessment upon referral.
To make a referral, please complete the form below.
You can refer yourself or someone else for our Care and Support Services.
Wales
To make a referral, please complete the form below.
For more information, please contact us:
Call us in BSL using the AD 360 button.
England
To make a referral, please complete the form below.
For more information, please contact us:
Call us in BSL using the AD 360 button.
Email Community@actiondeafness.org.uk
Text 24/7 07528 551162
Meet The Care and Support Team
Kate Galloway
Service Manager
Paula Allen
Home Manager
Leanne Stead
Service Manager(England)
Jessy Young
Quality & Compliance Manager (England)
Sandra Williams
Registered Manager (Warwickshire)
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Lucy Tobin
Community Team Leader (Hertfordshire)
Christopher Probert
Specialist Support Coordinator(England)
Billy Alton-Wood
Specialist Support Co-Ordinator(England)
Ashley Kitchen
Specialist Support Co-Ordinator
Jay Stonier
Team Leader (Staffordshire)
Meet The Sensory Team
Jessica Hinson
Sensory Services Manager (England)
Michelle Hunter
Durham Hubs Team Manager(England)
Leanne Stead
Communicator Guide & Intervenor Team Manager(England)
Deb O’Shea
Intervenor Specialist Lead(England)
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