About Us | Action Deafness Cymru

Who We Are

Founded in 1897, Action Deafness is a leading UK Deaf-led charity dedicated to providing specialist services and support for Deaf, Deafblind, and Hard of Hearing

Communities across the UK.

Our mission is to assist Deaf individuals to live the life they choose and to improve access by fostering cultural and communication solutions.

We are Action Deafness Cymru

We are thrilled to launch our new, unified organisation—the dedicated Welsh division of the national parent charity, Action Deafness, built upon the strong legacy of the Wales Council for Deaf People (WCDP). We are committed to breaking down communication barriers and building an inclusive, equitable Wales for everyone.

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Our Core Purpose

At our core, Action Deafness is committed to delivering high-quality, specialist, value-for-money services. Our aim is to ensure that Deaf, Deafblind, Hard of Hearing, Blind and people with sight and hearing loss can access their everyday lives to the fullest, with informed choice

and equal access to services.

Our Deaf-led Approach

As a Deaf-led organisation (registered in England, Wales and Scotland), we understand the importance of inclusivity, providing specialist, Deaf-specific support rooted in understanding and respect to enable our beneficiaries to lead full and independent lives.

Our Services

Our wide range of services, from Care and Sensory Support to Interpreting, Hubs and Learning, are designed to ensure Deaf communities access the resources they need to thrive.

With a rich history spanning over 129 years, Action Deafness has evolved significantly.

We originated from Leicester and Loughborough Deaf & Hard of Hearing Charities, and through strategic rebranding and the inclusion of organisations like Deaf Direct and Walsall Deaf People’s Centre, we've become more creative, innovative, and pioneering since 2010.

Our growth has seen us expand from serving the Midlands to reaching communities throughout the UK. We've carefully grown the size and breadth of our services, partnering with other like-minded organisations and recently merging with two other Deaf charities to expand our footprint to include Walsall, Oxford, Worcester, and Hereford.

We retain our charitable obligation to Leicester, Loughborough, Leicestershire, Rutland, Worcestershire, Herefordshire, Oxfordshire, and Walsall, and as a company limited by guarantee, we continue to offer services that benefit Deaf, Hard of Hearing, Deafened, and Deafblind communities throughout the UK.

Learn more on Action Deafness's History page.

Our Journey and Growth

Our Commitment to Quality

Action Deafness holds a range of quality assurance standard accreditations, demonstrating our unwavering commitment to excellence in every service we provide:

Registered domiciliary care provider with the CQC (Care Quality Commission) and the CIW (Care Inspectorate Wales).

ISO 9001 (Quality Management)
ISO 18841 (Interpreting Services)
ISO 27001 (Information and Security)
Cyber Essentials
Cyber Essentials Plus

Our Vision

Deaf individuals and people with sensory loss* should have informed choice, complete control of their lives and equal access to services when required. Deaf individuals should have maximum equity, choice and control over what services they get and how they are provided. These services should be personalised and tailored to their individual needs." * Denotes Deaf, Deafblind, Deafened and Hard of Hearing individuals of all ages.